Chelsea Palace Casino, which opened its doors in 2018, is a relatively recent entrant in the highly competitive arena of UK online casinos. But from our testing, players will find a lot to appreciate in this online casino site, which offers a large range of online slots and table games from many of the best casino software providers in the business, as well as a generous set of features and bonuses.
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Chelsea Palace Casino Review
Grace Media, an online casino operator located in the United Kingdom, is now in charge of the Chelsea Palace Casino. Grace Media has already proven itself to be a good online casino operator by launching a number of other casino sites, and Chelsea Palace is another evidence of their hard work and dedication to the industry.
In addition to being operated under the Grace Media umbrella, Chelsea Palace Casino also has a license to operate from the United Kingdom Gambling Commission, as well as a license from the site’s principal software supplier, Markor Technology. Combined with a certified fairness audit by independent industry assessor eCOGRA, the combination of these factors should serve to reassure Canadian players about the security and reliability of this site.
With a predominantly black and white user interface, Chelsea Castle is accented with touches of gold and deep crimson to give the player the impression that they are playing in a sumptuous royal palace.
All of that being said, the website’s layout is astonishingly straightforward and simple to use, with only a few menu options and all of the site’s games available from a single complete grid when you click on the “All Games” button.
What bonuses does Chelsea Palace Casino offer?
Chelsea Palace Casino features a number of incentives and promotions available to new casino players that sign up at the casino. For example, the casino's welcome promotion offers players up to 300 bonus spins on three of the site's most popular slot games when they make a deposit of at least C$10 in the casino. A special deal called "Game of the Week" is also available at the casino, which provides players with a few extra spins on a different game every week.
What games does Chelsea Palace Casino have?
Chelsea Palace Casino has a large selection of online casino games, with well over 500 to choose from. We will go into greater detail about some of these titles in the following section, but the vast majority are online slot games from well-known developers in the industry (which we will go into more detail about in the following section). These include titles that are both widely popular and critically acclaimed, such as Immortal Romance, Starburst, and Rainbow Riches.
Aside from these game genres, Chelsea Palace also offers additional games such as online bingo and casino table games such as blackjack and baccarat; however, the actual number of table game titles they have in store is much lower, so table game fans might want to look elsewhere for more variety.
What game providers does Chelsea Palace Casino have?
You can probably tell by looking at their outstanding assortment of online casino games that Chelsea Palace offers a diverse variety of titles from some of the most reputable game developers in the industry. Here are some of the most notable suppliers on the Chelsea Palace catalogue, however, please keep in mind that this is not a complete list, and new providers are constantly being added to the platform as time progresses:
Red Tiger Gaming
What payment methods can I use on Chelsea Palace Casino?
When it comes to payment methods, the Chelsea Palace Casino offers a wide range of options, with the vast majority of the most common payment processors being accepted. Credit cards such as Mastercard, Maestro, and Visa, as well as all of the typical online payment processors such as Neteller, Skrill (including Skrill 1-Tap), Trustly, and Boku, are all readily available to customers.
Chelsea Palace accepts deposits with all of these payment processors with no transaction fees charged by the casino, with the exception of Boku, which charges a transaction fee of 15 percent on deposits. Players must be aware that these fees do not include any additional fees that may be tacked on to transactions by the payment processors themselves, and they must be prepared to pay any additional fees that may arise. As with deposits, withdrawals are subject to costs and processing time, which vary depending on the payment processor.
What is the customer support like on Chelsea Palace Casino?
The customer service department of Chelsea Palace Casino is accessible by email and live chat.
The casino site does not appear to have an openly-available phone support line at this time, instead preferring to resolve most issues through the aforementioned two contact methods or through the official support portal provided through Zendesk, which we discovered during our investigation of the casino site.
Our Final Thoughts
Gamblers in the UK will find that Chelsea Palace Casino offers a reasonably competitive collection of rewards and features to offer. The casino site is extremely user-friendly on both desktop and mobile platforms, and its games portfolio is full of entertaining and high-quality titles from some of the industry's most respected creators. While we would have wanted to have seen a bit more detail in the customer service materials, Chelsea Palace is still a good casino gaming option for gamers of all financial backgrounds.
Ralph draws upon years of iGaming experience, to create detailed casino guides, tips, table game how-to guides and casino reviews. One part casino gamer, one part engineer, means he is thorough and has a methodical approach in his writing. His strategies are the real deal.
New casino players only. Min. deposit £20 with code ‘FIRST200’. Debit card (Visa or Mastercard) only. Selected slots only. Max bet £5 limit applies. 5 redemption points per £1 to clear bonus. Game contributions vary. 7-day expiry. 18+ | BeGambleAware.org | Terms Apply.
New customers only. Min deposit £20 (Exc PayPal). Max bonus £30, bonus amount non-withdrawable, playable on selected games only. 30x wagering for £30 bonus. Expires within 30 days. Max win £2,000. 18+| Begambleaware.org | T&Cs Apply.
New players only. Min Deposit: £20. Max Bonus: £25. Spins expire after 24 hours. Spins credited on specific games. Wagering Requirements: 35x. Valid until further notice. 18+ | BeGambleAware.org | T&Cs apply