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Genting Casino
Our rating: 80/100

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* New Customer Offer. T&Cs Apply. 18+. Please Gamble Responsibly.

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Mobile App Available

Genting Casino

Genting Casino is part of the Genting Group (go figure) which operates 40 bricks-and-mortar casinos in the UK. Based out of Malaysia, the group is worth around $30 billion and is something of a big deal in the casino industry.
Genting Casino represents the group’s first foray into online gaming. Their desktop website, which features a full-screen design, comprises of a layout that you’ll find on most other casino sites. Think horizontal menus, game thumbnails in grid format, a large game header and you’ll be getting warm. It’s a tried and tested structure that obviously works very well.

Introduction

Unfortunately, the Genting Casino website also includes elements that are long past their sell-by date. Take the footer for example, which includes around 600 text links to every single game available on the site. Such an approach is of little value to the user and in terms of web design, is as old as the hills. Surely, a proper search function would have been the better option here?

Things don’t improve that much when you access the A – Z feature. Instead of being directed to a section that shows every single game thumbnail, you’re presented with a glossary-type page with text links. When you click on the link you’re taken to a game ‘page’ which includes the rules and yet another link that eventually drags you to the game (if you’re lucky). It’s all a bit unnecessary really, not to mention old-fashioned. And yet, things are so much different on smaller devices. More on that later…

Genting Casino Bonus and Promotions

Genting Casino includes a variety of promotions which they’re not too shy about hawking on the every page. Their welcome bonus looks good enough to eat upon first glance and offers a 100% match for deposits of up to £1000. As far as new customer offers go, that’s a great deal. What’s not so great though, is when you realise they’ve slapped a wagering requirement of 50 on any winnings you receive. In other words, you’ve got to bet 50 times the amount you deposited. Unfortunately, this is further confounded by the amount of games contributing only 50% to the wagering total.

Other than the welcome package, it’s clear that Genting want to get you on their live casino tables. To this end, they feature a collection of in-game perks such as the mystery card bonus. If, during a game of live blackjack you’re dealt a mystery card, you’ll be awarded a £10 bonus – this is also subject to wagering requirements of 10.

Promotions are also available for their Genting Live Roulette game. If you deposit £20 or more and then make a straight up bet on Tuesday, Thursday, Sunday between 6 -11 pm you’ll qualify for zero insurance – certainly an original way of incentivizing online play. As well as this particular carrot on a stick, Genting Casino allows poker players who make an early play bet, to raise their Ante 3 or 4 times.

Genting Casino Slots

Genting Casino operates more than 164 slot games from Playtech and IGT. Both companies supply Genting’s bricks and mortar establishments with land-based casinos as well. That their slots dominate the website’s pages is therefore not surprising. Major casino slot titles include Gladiator, Golden Goddess and the ever-popular Reel King.

Genting Casino Games

There’s no disputing the range of casino games available on Genting Casino. As well as the extensive range of slots, there’s also a strong emphasis on live table games. As well as the usual game categories, the website ‘lobby’ also includes ‘most played’ and ‘latest slots’ pages which are a convenient addition to the game section. Each game thumbnail also includes a rather dramatic hover effect and a tab which links to the rules. Demo and real play are also permitted although you have to be logged in first.

Genting Casino Live Dealer

Genting clearly take pride with their offering of live games. There are 16 variations of traditional casino games including baccarat, rouletted and poker. These are filmed using HD cameras which make the whole experience that much more vivid and realistic.

Genting Casino App and Mobile

Mobiles and tablets are really where it’s at for Genting Casino. Their app is outstanding and includes all of the features from the website. During testing, we didn’t encounter any problems with the games or loading times. The site itself also renders well in smaller screen resolutions as well as tablets. Compared to the horrifying desktop website, the Genting Casino app is in a different stratosphere. So it’s evident that plenty of work has been done in this area, so much so that Genting seem to have taken their eye off the ball when it comes to their desktop site.

Genting Casino VIP Scheme

The VIP package is one of Genting Casino’s major plus points and comprises four levels: bronze, silver, gold and diamond hierarchy. Players are allocated a level according to the amount of money they spend on site. They’re also very transparent about exactly what you get when you become one of their VIPs which is encouraging to see. Here’s a taster:

  • Welcome Bonus of £1000
  • 100% Deposit bonus every week
  • Cashback on casino losses twice a month
  • Better redemption rates on Genting Points
  • Better table limits on live casino games
  • Exclusive promotions

The VIP welcome bonus above is subject to a lower 25x wagering requirement. Instant access is also available to anybody willing to make a first deposit of £1000 or more. Those that take the plunge also receive a £1000 bonus.

Genting Casino Customer Support

Customer support is another area of strength, with telephone, email and live chat support available 24 hours a day, seven days a week. General guidance is also provided about making deposits and playing the games. Although much of the information is cursory at best, there’s also a section on their registration process which is entirely necessary. In fact, their registration system is something of a hot mess because the address and postcode autocomplete function repeatedly clash, triggering errors. While it’s not an insurmountable problem, it’s spectacularly annoying.

Genting Casino Review Summary

You may be forgiven for thinking that we’ve come down pretty hard on Genting Casino. Yes, the rickety, bloated desktop website is trapped in a mid-2000s hell of link-stuffed footers and unnecessary pages. And yes, this certainly does very little to enhance Genting Casino’s genteel reputation. However, it’s on smaller devices that Genting truly excels, with a platform that loads quickly, operates smoothly and includes all the features of the web site. The VIP package is also very competitive although it’s certainly aimed at the high rollers. So if you can forgive the train-wreck website, or better still, avoid it altogether and stick to the mobile/tablet versions, you’ll be a much happier gambler.

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* New Customer Offer. T&Cs Apply. 18+. Please Gamble Responsibly.

Mar 31, 2010

Euros, British pounds sterling, US dollars

UK Gambling Commission

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Pros & Cons
  • Large range of casino games
  • Competitive VIP package
  • Good customer support
  • Works well on mobiles and tablets
  • Own dedicated app
  • Good variety of in-game bonuses for table games
  • Old-fashioned desktop website
  • High wagering on standard welcome bonus
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playtech casino
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